By accepting and paying for your initial consultation the client agrees to the following with Serena Coan (SC).

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General

 

You will discuss and agree on the support you require from SC in your first session, and review the progress and focus of your work together as you go along. You may decide to end your work together at this point or continue working together on a more ad-hoc basis.

 

The initial session is 60 minutes in length, check-in calls last 15 minutes and follow-up sessions last 45 minutes. Longer sessions, and more frequent sessions, can be negotiated if you require more intensive support. If you are late for an appointment the session will still end at the arranged time.

 

Payment

 

We require payment 72 hours before your scheduled session/s start. You will receive an invoice at the time of booking the initial consultation. Please note all pre-paid packages paid for upfront are non-refundable and are subject to a time limit in which they need to be used. 

 

Cancellation

 

It is important that you attend sessions regularly. However, if you do need to cancel an appointment please let SC know with at least 48 hours' notice. 

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You are required to pay in full for sessions, which are missed or cancelled with less than 48 hours' notice however, if this consultation is rescheduled you will only be charged 50%.

 

If you miss a session without prior discussion it will be assumed you no longer require the sessions and your consultancy will be terminated.

 

Confidentiality

 

Clients of SC are confidential including all discussions within clinic sessions.  There are however, some limits and exceptions to confidentiality, which SC will talk through with you.

 

If SC has serious concerns about your safety, or the safety of another person, normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone SC may contact in these circumstances. 

 

In some circumstances, for example if you are receiving ongoing medical support for a chronic condition, it may be beneficial for SC to work with your healthcare provider. In these cases, your written consent will be required.

 

Record Keeping & Data Protection

 

SC retains a record of your name, contact details and dates and times of appointments on a password protected database. SC is required to keep brief notes about the focus of your work. These are kept securely and are password protected. Any reports produced by SC to evaluate the service contain anonymous data and will not contain any identifying information of clients. SC operates in accordance with the Data Protection Act 1998.

 

Problems & Complaints

 

If you are having a problem with SC, or the service, which you have not been able to resolve please provide written details of the concern.

 

Working Online

 

It is your responsibility to have a working internet connection for all Zoom sessions. You will be charged for scheduled sessions if SC is waiting for your call, but you are unable to connect online. SC will call you on a UK landline or mobile number if you are in the UK, for any phone sessions.

 

Ethics

 

SC practice in accordance with the ethical framework set out by the British Association for Nutrition and Lifestyle Medicine. Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.

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The Nutritional Therapy Descriptor

 

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

 

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care, to explain any nutritional therapy programme that has been provided.

 

SC requests that the Client notes the following:-

 

The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme. Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

 

Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.

 

Nutritional advice is not a substitute for professional medical advice and/or treatment.

 

SC may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services, however this will not influence any recommendations. 

 

Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.

 

This document only covers the practice of Nutritional Therapy within this consultation, and SC will make it clear if they intend to step outside this boundary.

 

The Client understands and agrees to the following:–

 

I am responsible for contacting my GP about any health concerns.

 

I give permission for SC to contact my GP regarding any agreed aspects of my case.

 

If I am receiving treatment from my GP, or any other medical provider, I should tell them about any nutritional strategy provided by my nutritional therapist (SC). This is necessary because of any possible reaction between medication and the nutritional programme.

 

It is important that I tell my nutritional therapist (SC) about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

 

If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist (SC) promptly for clarification.

 

I must contact my nutritional therapist (SC) should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

 

Recording consultations using any form of electronic media is not allowed without the written permission by both SC and you, the client.